All Sales Are Final At IamLameka Cosmetics, we take pride in the quality and care of every product we create. For this reason, all sales are final and we do not offer refunds or returns. Damaged or Incorrect Items While we do not offer refunds or replacements for packages lost or damaged in transit, we understand that issues can arise. If your order arrives damaged, please contact us within 2 days of delivery: Email: Cu**************@****************cs.com Include clear photos of the damaged item(s) Provide your order number and a brief description of the issue We will review your case promptly and work with you toward a solution. If you received the wrong item(s) due to our error, please email us within 2 days with: Proof of purchase A photo of the item(s) you received “Wrong Item Received” in the subject line We will ship the correct product(s) and provide you with a personal discount code for your next purchase as our apology. Lost or Damaged Packages Once your package has been shipped, it is in the care of the postal service. IamLameka Cosmetics is not responsible for: Lost packages Packages marked as delivered but not received Damage that occurs in transit If this occurs, please contact your local postal service to file a claim for reimbursement. Address Errors & Returned Packages Please ensure that your full and complete address is entered at checkout, including house/apt/unit numbers. If you notice an address mistake before receiving your confirmation email, you have 1 day to contact us to update your information. After that time, we are unable to make changes or reroute your package. Allergies & Product Safety Your safety matters to us. All products are created in a sanitized environment and cleaned following production. Exchanges We do not offer exchanges after 2 days of receiving your order. EU Customers – 14-Day Cooling-Off Period If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must be: Unused / unworn In original packaging In the same condition as received Accompanied by proof of purchase Non-Returnable Items We cannot accept returns on: Personal care or beauty products Custom or personalized items Sale items Gift cards Hazardous materials, flammable liquids, or gases Perishable goods If you have questions regarding the eligibility of a specific item, feel free to reach out. Contact Us For all questions or concerns, we’re here to help.
IamLameka Cosmetics is not responsible for orders returned due to insufficient or incorrect addresses submitted by the customer.
Please review all listed ingredients before purchasing. IamLameka Cosmetics is not responsible for allergic reactions or injuries related to product use.
Exchanges may only be considered in situations involving damaged or incorrect items, as outlined above.
Email us at Cu**************@****************cs.com..